Resell Rights Mastery Blog

In life, nothing is guaranteed. Expecting everything in life to work like clockwork is wishful thinking. The same goes for Internet marketing.

Recently, I’ve learnt the hard way that you cannot expect everything in Internet marketing to go smoothly, even if big companies are involved.

Here’s what happened:

In Malaysia, we withdraw funds from our Paypal account through a debit card. Normally, the transaction takes 2-3 days to complete on Paypal’s end and another 3-4 days for the banks to receive the money. In total, it takes a week for all the funds to arrive.

One day, I went to the bank only to discover that the funds haven’t arrive after 8 working days. Thinking it’s the bank’s problem, I called the banks to search their records to find any trace for the transaction.

Nothing.

I checked again the next day and it still shows the same number.

Until I finally logged in to my Paypal account and I saw that the withdrawal transaction is still pending after 8 working days.

Irregular activities do happen once in awhile so instead of waiting, I finally contacted the customer support via email to check on the issue. They got back with me after 24 hours saying that they will process the transaction within 5-7 working days. After another 5 days of waiting again, it still shows pending.

Frustrated, I decided to call them directly through the phone. I called them twice to find out what was wrong and apparently, the transaction got lost in the process from the technical department to the financial department. They had to contact the higher authority to get to the bottom of things.

I still haven’t got my money today but I’ve learned one very important lesson.

You have to be there to make sure things are running smoothly.

• Do not wait until it is too late before contacting customer support. If you have an issue, make sure you settle it ASAP to prevent any further problems.
• Although you must not make a nuisance out of yourself or act like an a**, you have to be firm and assertive when addressing your problems to customer support. If you are too soft or if you are not specific enough, they won’t budge at all unless you push them.
• Always take the initiative to follow up on your problems. The customer support tickets might go missing when it gets passed through the chain of command. Proper follow up ensures that things get done and there is accountability.
• Never make assumptions that things will always go well.

Above all, keep a close eye on things. Whether it is your finances, outsourced work or even your personal life - make sure you fix things before they are irreparable.

Authored by Khai